Returns & Exchanges

At Neocutis Store, we stand behind the quality of our skincare products and offer a 30-day satisfaction guarantee for all purchases. If you are not completely satisfied with your order, we are happy to assist you with a return or exchange for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our customer care team via email or our online portal with your order number to request a Return Merchandise Authorization (RMA).

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all components are included, and attach the provided prepaid shipping label to the box.

• 3.
  Ship the Items

  Drop off your package at any authorized carrier location or schedule a pickup to send the items back to our processing center.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will issue a refund to your original payment method within 5 to 7 business days.