Frequently Asked Questions

Everything you need to know about your Neocutis skincare experience.

Are your products authentic and medical-grade?

Yes, all products sold on our store are 100% authentic, sourced directly from authorized distributors, and represent the latest in Swiss-engineered medical-grade skincare technology.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.

What is your return policy?

We offer a 30-day return policy on most unopened and unused products. If you experience an adverse reaction, please contact our support team to discuss our satisfaction guarantee.

Do you ship internationally?

Currently, we only ship to addresses within the United States and Canada. We are working on expanding our logistics to serve more international regions soon.

How can I track my package?

Once your order has shipped, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.